Frequently Asked Questions
Frequently Asked Questions
About Let’s Mahj-on
Q: What is Let’s Mahj-on?
Let’s Mahj-on is a brand dedicated to celebrating Mahjong through art-forward designs that honor the game’s rich history and tradition. Founded by Kaki Zell, we aim to bring a modern, creative approach to Mahjong tiles and accessories while fostering a vibrant community of players.
Q: Who is Kaki Zell?
Kaki Zell is the founder of Let’s Mahj-on and a passionate Mahjong enthusiast. She’s known for her dedication to preserving the game’s legacy while reimagining it for modern audiences through innovative and artistic tile designs.
Shopping Our Products
Q: What makes Let’s Mahj-on tile designs unique?
Our tiles blend bold, contemporary artwork with the classic details of traditional Mahjong sets. Crafted from high-quality materials, they offer a luxurious feel while honoring the game’s timeless beauty.
Q: Who designs your tiles?
We collaborate with exclusive designers based in the USA to create unique, art-forward Mahjong tile artwork that combines creativity with cultural reverence.
Q: Do your Mahjong sets include everything I need to play?
Our Mahjong sets include the needed 160 tiles for playing. Be sure to check the details of each set for a complete list of included items. Mats, Racks and accessories are sold separately unless otherwise noted.
Q: Can I purchase individual tiles or accessories?
At this time, we primarily sell complete Mahjong sets. However, keep an eye on our website for updates as we expand our product offerings to include additional accessories.
Orders & Shipping
Q: Do you offer free shipping?
Yes, we occasionally offer free shipping promotions. Check our homepage or subscribe to our newsletter for updates on current offers.
Q: How long does shipping take?
Shipping times vary depending on your location. Most orders are processed within 1–2 business days and typically arrive within 5–7 business days. International shipping may take longer.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. For full details, please refer to our Return Policy.
Q: How do I initiate a return or exchange?
To start a return or exchange, please contact us via our Contact Page or email us at
support@letsmahjon.com with your order number and details about the issue.
Mahjong Community
Q: Do you offer Mahjong tutorials or guides?
Yes, we’re passionate about helping players of all levels enjoy Mahjong. Kaki offers Learn-To-Play sessions locally in North Carolina and Virginia. She has also published a How to play guide to instruct proper game play and fun tips.
Q: How can I join the Let’s Mahj-on community?
Follow us on social media and subscribe to our newsletter to connect with other players, share your Mahjong stories, and stay up-to-date on new product releases and events.
Contact Us
Q: How can I reach you with questions?
We’re here to help! Visit our Contact Page to send us a message, or email us directly at
support@letsmahjon.com. We’ll get back to you within 1–2 business days.
Q: Do you collaborate with influencers or host events?
Yes, we love working with Mahjong enthusiasts to spread the joy of the game. If you’re interested in collaborating, please contact us at collaborations@letsmahjon.com.
Don’t see your question here? Reach out to us, and we’ll be happy to assist you!